Returns/ Exchanges

International Orders

Please note that at this time, we are not accepting international returns or exchanges

Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons. These include:
  • Opened or used products, body butters, body scrubs, bath bombs
  • Personal care items, such as African exfoliating nets, bonnets

Returns Process

To initiate a return, please follow these steps:
  1. Enter our return portal at https://www.ceeceesclosetnyc.com/pages/returns-portal
  2. Select the item you would like to return, and select the return reason
  3. Print the return shipping label generated (a copy will be emailed to you as well) which is valid for 14 days.
  4. Tape your shipping label on the outside of your box and be sure to enclose this pack slip with your returned item(s)
  5. Drop off your package at any USPS location or schedule a pick-up via USPS.com
  6. Once your package is received and surveyed by our warehouse team, your refund will be processed accordingly

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original method of payment within 5 business days.
Please note that:
  • Shipping fees are non-refundable.
  • There will be a 30%restocking fee for returns of products eligible for refunds, which will be deducted from the refund amount.

Exchanges

Body Care
We currently do not offer exchanges for body care products.
Fashion and Accessories
  1. Time Frame: Customers can exchange any unopened clothing or accessory item within 30 days of your order's fulfillment. The date you receive an email stating your order has shipped is considered as day 1.
  2. Condition of Item: The garment/accessories must be unused, unwashed, and in the same condition that the customer received it. It should also be in the original packaging with all tags intact. Perfume, deodorant stains and pet dander will have your items sent back to you.
  3. Proof of Purchase: To initiate an exchange, customers need to provide a valid proof of purchase - this could be the order confirmation email or the invoice received with the package.
  4. Non-exchangeable items: Certain types of goods are exempt from being returned. These include gift cards, bonnets, and opened headwraps.
  5. Shipping Costs: Customers will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
If you wish to exchange a product, please follow the returns process mentioned above, and then place a new order for the desired item.

Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately at hello@ceeceesclosetnyc.com. We will gladly assist you and provide a suitable solution, such as a replacement, credit, or refund.

Shipping Insurance

We will not replace or refund orders for people who opt out of shipping insurance. If you purchased shipping insurance, reach out to Shiptection at claims@shiptection.com for lost, stolen, or damaged orders.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer support team at hello@ceeceesclosetnyc.com. We are here to help!
Thank you for choosing Cee Cee's Closet NYC. We appreciate your trust and look forward to serving you again in the future.