How soon will I get a reply to my email?

• We're here to help! You can expect a response from us within 1-2 business days. We answer emails in the order they're received. To help us help you faster, please hold off on follow-up emails during this time. Thanks for your patience!

I just placed an order. When will I know it's on its way?

• Excited about your order? We are too! It takes about 24 hours for your order status to update. Our team works hard to get your order processed and ready for shipment within 2-4 business days. Keep an eye on your inbox for a shipping confirmation email with a tracking link to follow your order's journey to you.

My tracking number doesn't show any updates. What should I do?

• No worries! Right after your order is processed by our warehouse team, we send you a shipping confirmation email. Sometimes, it takes a bit longer for the package to leave our warehouse due to high demand. If your tracking information hasn't updated, it's best to contact the shipping provider directly for the most current info. Here are their numbers for your convenience:

  • USPS: 1 (800) 275-8777

  • UPS: 1 (800) 742-5877

  • DHL: 1 (800) 225-5345 If you still have questions, feel free to reach out to us afterward.

Can I cancel my order?

• Change of mind? If your order hasn't been shipped yet, just send us an email to request a cancellation. If it's already on its way, don't worry! Once it arrives, you can return it following our easy Returns Policy for a store credit or an exchange.

I need to change my shipping address!

• Got it! If your order hasn't shipped yet, please email us as soon as possible with your updated address details. If it's already been shipped, email us anyway and we'll do our best to reroute your items to you.

What if my item doesn't fit or isn't what I expected?

• We've got you covered! Simply follow our Returns Policy to initiate a return for store credit. While we're all about fast-paced fashion, we unfortunately can't guarantee exchanges by mail due to our quick inventory turnover. Visit our returns page to get started on a hassle-free return.

When will I receive store credit for my return?

• Hang tight! Our Returns Department typically issues a gift card within 5-7 business days of receiving your return item. You'll be notified by email once it's all set and your gift card is ready to use.

What exactly is a "Shortie"?

• Curious about Shorties? They're our half-sized headwraps, perfect for any occasion! Dive into the details and discover how versatile they can be in this informative blog post.

How can I learn to tie headwraps?

• Ready to become a headwrap pro? Check out our easy-to-follow video tutorials on our tutorials page and on IGTV here. Plus, join our Facebook group for tips and tricks from fellow wrap enthusiasts!

What if my order was lost or stolen?

• Here to assist! If you selected Shiptection shipping insurance, please file a claim through claims@shiptection.com. We can also help by reaching out to Shiptection on your behalf. Just email us at hello@ceeceesclosetnyc.com. Without Shiptection, unfortunately, we're not responsible for missing or stolen packages, but we're here to help guide you through any steps you can take.

Why hasn't my expedited order shipped yet?

• Let's break it down! Choosing expedited shipping means your order will travel faster once it leaves our warehouse. Remember, total delivery time includes both processing time (usually 2 days for us to get your order ready) and the expedited shipping time. So, if you order today, it's processed over the next two days, ships out, and then arrives in another 2 days with expedited shipping. We're all about getting your order to you swiftly and in top-notch condition!